Customer Service Representative

The Customer Service Representative is responsible for responding to customer inquiries and ensuring all customer needs are met in a timely and professional manner. Typical inquiries include assistance with identifying parts, providing quotations, placing orders, processing returns, issuing billing adjustments, and tracking orders. This role plays a key part in delivering exceptional service and supporting overall business operations. The pay range for this position is 45-55k CAD. Responsibilities Respond to incoming phone calls, and customer emails to process orders efficiently Promote and maintain good customer relationships Acknowledge and resolve customer complaints Ensure customer satisfaction and provide professional customer support Perform orders, refunds, and exchanges Monitor incoming product to provide accurate ETAs to customers Support the Sales Team with quote follow-up and proactively share customer information Gain an understanding of our products and how they are best utilized through continued development training Assist Warehouse Team to dispatch shipments by interfacing with our logistics providers Assist in the Warehouse when needed such as packing, sorting, loading and unloading of trucks Partner with Sales Team to resolve customer issues Adhere to all Company policies and procedures Comply with all Health & Safety related policies, procedures, and safe work practices Other duties as assigned Fluency in French and English is required for this position. The Customer Service Representative communicates directly with customers in Québec and other regions who may communicate exclusively in French or English. The ability to communicate effectively in both languages is therefore necessary to perform the essential duties of the role. Le représentant ou la représentante du service à la clientèle est responsable de répondre aux demandes des clients et de veiller à ce que tous leurs besoins soient satisfaits de manière rapide et professionnelle. Les demandes courantes comprennent notamment l’aide à l’identification des pièces, la préparation de devis, la passation de commandes, le traitement des retours, l’émission d’ajustements de facturation et le suivi des commandes. Ce poste joue un rôle essentiel dans la prestation d’un service exceptionnel et dans le soutien des activités générales de l’entreprise. La fourchette salariale pour ce poste est de 45 000 $ à 55 000 $ CAD. Responsabilités Répondre aux appels téléphoniques et aux courriels entrants des clients afin de traiter les commandes efficacement. Favoriser et maintenir de bonnes relations avec les clients. Prendre en charge les plaintes des clients et les résoudre. Assurer la satisfaction des clients et fournir un soutien professionnel. Traiter les commandes, les remboursements et les échanges. Surveiller les arrivages de produits afin de fournir aux clients des estimations précises des délais de livraison. Soutenir l’équipe des…