Customer Service Representative

Job description Job Responsibilities include: Effectively manage large amounts of Tickets & Calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods / tools Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Follow communication procedures, guidelines and policies Take the extra mile to engage customers General administrative support Requirements / Experience: 1 year of proven customer support experience Shipping, eCommerce business experience preferred Experience of working on Zendesk will definitely be an asset Strong phone contact handling skills and active listening Customer orientation and ability to adapt / respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively