Customer Service Representative

Overview Our Customer Service Reps, or CSR’s, work from our in-office call center delivering stellar customer service while handling inbound & outbound customer calls to schedule HVAC, Plumbing, & Water Treatment maintenance & service appointments. Additionally, CSR’s handle a variety of other calls such as payment and refund processing, billing updates, maintenance memberships, and other job related tasks as assigned. This is a metric-based position with fun added incentives! Plumbing & HVAC industry experience highly desirable. **Please note, this is an in-office position- we do not currently offer remote. Bilingual English-Spanish speaking is a plus!** What's In It For Me? Competitive Pay! $17-19 per hour plus commission Excellent Schedules! We pride ourselves in not over-working the team and having no work shortage! Dedicated on-going training, support, and career growth! We focus on continued education through hands-on classroom & on-the-job trainings, one on one's, and small group trainings Paid Time Off, 6 Paid Holidays per year, PLUS get paid to take your birthday off! That's right! Take some time off with your family throughout the year, our teams deserve it! Generous benefits package including multiple options for Health, Vision, and Dental plans for you and your family to choose from, plus Short-Term and Long-Term Disability options & Company Paid Life Insurance 401K Retirement Plan with company match! Start contributing and earning that company match right away! Special Program Options: HSA, FSA, Free Employee Assistance Program, Legal Services, Identity Theft Protection, and more Responsibilities What Will I Do? Successfully handle high volume inbound & outbound customer service calls Respond to e-mail inquiries Expedite unresolved customer grievances to designated departments for further investigation Maintain accurate customer information and scheduled appointment details Actively promote and sell new or additional services or products when applicable Provide stellar customer service with a can-do attitude Successfully meet KPI performance metrics Qualifications Do I Have What it Takes? High School Diploma or GED preferred At least 1 year customer service call center experience, industry experience is a plus Intermediate computer proficiency particularly with Microsoft applications such as Outlook, Word, & Excel Experience using CRM systems- Service Titan & Dialpad experience is a plus Strong critical thinking skills and attention to detail Must be fluent in reading, writing and speaking English, Spanish is a plus Must be able to sit for long periods of time Must pass a pre-employment background check and drug screen Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation,…