Customer Service Representative (Danish)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Danish speaking Customer Service Representative for their office in Larnaca, Cyprus . Position: Customer Service Representative (Danish) Location: Larnaca, Cyprus Work model: On-site Employment type: Full-time Remuneration: Competitive salary package DUTIES AND RESPONSIBILITIES: Provide customer support via phone, chat and email across digital communication platforms Assist customers with technical issues related to mobile applications and websites Troubleshoot common technical and account-related issues and provide clear guidance Support enquiries relating to both public and private sector digital services Liaise with the relevant platform teams regarding business account enquiries Identify customer needs and direct users to the appropriate department or service Escalate complex or sector-specific cases to the appropriate internal teams or external partners Handle customer complaints professionally and work towards timely resolution Maintain a high standard of customer service while meeting quality and productivity targets. REQUIREMENTS: Native or fluent Danish (C2) , both written and spoken Good command of English (minimum B2) High school diploma or equivalent Previous customer service, call centre or technical support experience is preferred but not required Strong communication and problem-solving skills Comfortable providing support across phone, chat and email Good technical aptitude and troubleshooting skills Customer-focused with the ability to handle complaints professionally Ability to learn digital platforms and processes quickly Eligible to work in Cyprus as an EU citizen Available to work rotational shifts. BENEFITS: performance-based bonus linked to KPIs Relocation package for candidates moving to Cyprus International working environment Training provided Opportunity to gain experience within a global customer support environment and many more!!