Customer Service Representative I

Our Incora Story is really taking off – we’d love you to join us for the journey   As the leading supply chain solutions business in the aerospace industry, our customers are at the heart of our business. We are currently seeking an exceptional professional to join us as a Senior Customer Service Representative Location: Mid Valley, Southkey   Reporting to: Customer Service Supervisor   As a Senior Customer Service Representative, you will be responsible for managing complex customer accounts, drive customer satisfaction, resolve escalations, and support continuous improvement initiatives. This is a great opportunity for a dynamic person who is looking to develop within a growing and evolving organisation. You will work in a team environment, whilst also working cross-functionally to meet customer needs and demands.   Responsibilities: •   Manage order complexity, high-value orders, critical shortages, and service escalations. •   Maintain strong relationships with strategic customers through proactive communication and issue resolution. •   Coordinate cross-functional activities to ensure customer requirements, delivery commitments, and quality expectations are met. •   Support strategic customer agreements and special service arrangements. •   Perform root cause analysis on recurring service issues and lead corrective actions. •   Analyze customer, order, and delivery performance trends; identify risks and recommend improvements. •   Lead and participate in continuous improvement initiatives to enhance customer experience and operational efficiency. •   Mentor, coach, and provide day-to-day guidance to junior team members and new hires. •   Support management with escalation handling, priority setting, and decision making for critical customer situations. •   Maintain accurate records and utilize systems, customer portals, and reporting tools effectively. •   Support Sales activities and administrative.   Requirements: •   Bachelor’s Degree or relevant experience. •   Minimum 5 years of experiences within sales, customer service, supply chain (within the aerospace industry, is preferred). •   Demonstrated expertise in account management, escalation handling, and customer relationship management. •   Strong analytical, communication, organization, and problem-solving skills. •   Strong verbal and written communication skills in English. •   Advanced proficiency with integrated data systems and Microsoft Office applications, including Outlook, Word, Power Point and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable). • Detailed oriented So, if you feel that the above describes you well, and want to be part of developing the Incora Story, apply now – we can’t wait to hear from you! About us Incora™ (a merge of 2 great companies’: Pattonair and Wesco Aircraft) is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce…