Customer Service Representative I

Position Function - Under the direction of the Customer Service Supervisor, responsible for providing a positive member experience and exceptional customer service to members, guests, vendors and customers. Essential Duties % of Performance Provide positive and enthusiastic customer service to all members and guests by greeting members, guests, and attendees upon their arrival and departure. Assist members and guests with program registrations and facility bookings through service desk software. Actively promote and market all facilities, programs, services and memberships to members and guests. Assist the Manager on Duty with facility walk through, counting down drawers, opening and closing the building. 45% Ensure all transactions and member paperwork is completed accurately and completely, and the data is entered correctly into the service desk software. Ensure the residency and/or membership status of all visiting members is verified. Maintain orderliness and cleanliness of fitness floor, front desk and main entryway. 25% Attend all scheduled employee meetings. Assist members with equipment and television issues as well as keeping the coffee bar stocked. Provide tours for prospective new members and be able to answer any questions regarding membership. 15% Assist Customer Service Representative II with any additional duties and maintain equipment check-out and check-in. 10% Performs additional duties as assigned. 5% Total: 100% Physical Demand Frequency Balancing F Bending O Carrying O Climbing O Legend Crawling R Crouching O C - Continuous Fine Dexterity F Foot Controls O F - Frequently Handling F Hearing C O - Occasionally Kneeling O Lifting O R - Rarely Pushing/Pulling O Reaching O N - Never Standing C Sitting O Stooping O Twisting F Vision C Walking F Physical Demand Descriptions (The following descriptions are provided as an example of potential physical and/or sensory activities and does not address the potential for reasonable accommodation; it is intended as general examples of possible physical/sensory demands that might occur during the performance of the position functions/duties, and are not intended to be all inclusive.) Bending/Climbing/Balancing - picking up supplies, files and file boxes; stairs; step stool; walking; standing; filing; drill exercises, CPR/AED life saving, etc. Carrying/Lifting - light to heavy fitness equipment ( weight plates, dumbells, kettlebells,etc) files; filing; office supplies; work aids; CPR/AED life saving, etc. Fine Dexterity - telephone; keyboard; calculator; computer hardware, writing, drafting, and software usage; CPR/AED life saving; etc. Foot Controls - standing, walking, balancing Hearing - customer assistance; telephone; meeting; CPR/AED life saving, etc. Pushing/Pulling/Reaching/Stooping/Twisting - supplies, files, file boxes; retrieving, storage shelves, rolling carts, CPR/AED life saving, etc. Standing - for extended periods, assisting customers, directing meetings, site inspections,…