Customer Service Representative

Join a USA Today Top Workplace! MP Systems is an OEM manufacturer of accessories for the CNC industry, designing rugged and dependable high pressure coolant systems, chillers, coolant filtration, mist collection and other accessories for machine tools. All of our products are developed to meet specific customer requirements as we work directly with them to fully understand their challenges and develop the most efficient, long-term solutions. MP Systems has been a rapidly growing division of the Morris Group, a USA TODAY top workplace and one of the largest machine tool distribution networks in America. We offer career growth opportunities as a fast growing company in a high demand industry. Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufacturers of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity. Summary of Responsibility: Reporting to the Operations Manager, the Customer Service Representative will work closely with various team members to help provide the best customer service to our customers. The Customer Service Rep works collaboratively with all departments to ensure every customer receives professional, responsive and personalized attention. This position provides an opportunity in a high growth business in manufacturing with potential for advancement. We are looking for a motivated individual with the ability to successfully operate in a team setting. What You Will Contribute: Responding to customer queries in a timely and accurate manner via phone and email and ensuring appropriate actions are taken to resolve any problems or concerns. Ability to remedy or triage customer inquiries Work with engineering team to track technical inquiries/issues in our service database. Process orders using our ERP systems Provide customers with documentation pertaining to their order including sending an order acknowledgement with ship date, shipment tracking, and an invoice. Work with our shipping department to track, expedite or delay shipments. Perform miscellaneous organizational and administrative tasks as required Adherence to all company policies, procedures, and business ethics codes Other Functions: Perform related duties as required The duties listed above are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position. Qualifications & Competencies: High school diploma or GED required Understanding of Microsoft Office Ability to multitask Customer service experience Problem solving skills Demonstrates attention to detail Strong organization skills Collaborative…