Customer Service Representative (Product Support)

Apply Job Type Full-time Description At Maxxima, great customer service means more than answering questions. It means knowing our products, solving problems, and making it easy for customers to do business with us. For more than 40 years, Maxxima has developed innovative LED lighting and electrical products for the heavy-duty transportation and consumer markets. We are looking for a customer-focused professional who enjoys helping people and takes pride in delivering exceptional service to join our team as a full-time customer service representative. Location: Hauppauge, NY | On-Site Schedule: Monday–Friday, 9:00 a.m.–5:00 p.m. Key Responsibilities Provide outstanding customer service through phone, email, chat, and online platforms Respond promptly and professionally to customer questions, concerns, and requests Process and research customer orders, returns, replacements, credits, exchanges, RMAs, and warranty requests accurately Investigate and resolve customer complaints, including escalated or difficult interactions, with patience and sound judgment Learn our extensive line of LED lighting and electrical products and confidently provide product information and recommendations Recommend alternative or complementary products based on customer needs and availability Assist customers with basic to intermediate product troubleshooting and technical support Collaborate with Engineering, Warehouse, Sales, and other teams to resolve customer issues efficiently Maintain accurate customer, order, and interaction records within company systems Participate in ongoing product, system, and customer service training and identify opportunities to improve the customer experience Help maintain our high standards for quality and customer service by following established processes and best practices Requirements High school diploma or GED equivalent 2+ years of customer service, customer support, or related experience Experience supporting physical or technical products in customer service or a related role preferred Excellent verbal and written communication skills Strong problem-solving skills with the ability to professionally handle challenging customer situations Customer-focused mindset with a strong sense of urgency and follow-through Comfortable learning technical products and explaining information in an easy-to-understand way Organized, accurate, and able to manage multiple priorities in a fast-paced environment Comfortable learning and working with ERP, CRM, Microsoft Office, and other digital tools Experience with Sage/MAS or a similar ERP system is a plus Bilingual English/Spanish skills are a plus Why Join Us 401(k) with company match Highly subsidized medical Dental and vision coverage Paid time off plus paid volunteer day Company-paid life insurance Employee Assistance Program (EAP) and healthcare concierge services Employee discounts on Maxxima products Discounts on concerts, movies, and…