Customer Service Representative

Overview: Recognized in 2024 by Seramount as one of the 100 Best Companies for Working Parents and Caregivers , the company also earned a place on the 2024 US Inclusion Index and Global Inclusion Index across 7 countries - Brazil, Canada, China, Germany, India, Japan, and the UK. This is a global organization in the consumer health and personal care industry , with 135+ years of heritage , 22,000+ employees , and a presence across 100+ countries . Its portfolio includes iconic consumer health and personal care brands used by millions of people worldwide. Benefits: Competitive benefits package. Paid time off. Health insurance benefits, including coverage for doctor visits and mental health care. Retirement program. Employee Assistance Program (EAP) and mental well-being resources. Global exercise/well-being reimbursement. Adoption, fertility, and surrogacy benefits. Global parental leave. Paid company holidays and volunteer time. Learning and development opportunities. Qualifications Legally authorized to work in the US. At least 18 years old High school diploma or equivalent Knowledgeable Microsoft Office Suite and system transactions 1 year of customer service, office, and/or administrative experience, preferred Responsibilities Greet all customers in a warm, professional manner representing Ashley's brand image. Assist with processing sales orders accurately and efficiently. Process customer credit applications and maintain accurate customer account information. Follow established cash handling procedures and process payments accurately. Address customer inquiries and concerns professionally, escalating complex issues to Management.