Customer Service Representative - (Remote - Full Benefits)

Description Customer Service Representative (Remote) Are you an experienced Customer Service Representative looking for a new challenge? Do you value customer service and helping your community? Are you motivated, energetic, and excited to become part of the Arsenault team? If so, you might be our next new team member! Perk Of This Role Fully remote position, where you can work from home. Rotational shifts available for EST, CT or PST. Full benefits (medical, dental, vision, etc.) effective the first month following your hire date! Paid time off for great work life balance 401k with match with no vesting period Arsenault is a national company with roles all over the US. Join us to build upon your experience and to advance your career, while doing meaningful work that will help vulnerable populations get the healthcare they need. Join our team to do work you can feel good about everyday! Who We Need A Customer Service Representative to provide all customer service support for the Review Team including but not limited to the following activities: Interacting with beneficiaries and providers via the helpline, creation, formatting and proofreading of letters as well as maintaining timeliness. This position requires a great deal of decision making in regard to more different types of complex appeals. Why us? Arsenault is a rapidly growing national quality improvement and care management organization. We work to ensure that over 20 million people receive the right care, at the right time, in the right setting. People Focused. Mission Driven. Shape the future of healthcare with us. We are mission driven to improve lives through healthcare quality and clinical expertise. We do this through our people. At Arsenault, you can do meaningful work that makes a real difference for the lives of individuals across the country. We are an organization that cares deeply about our employees and we provide the training and support to do the best work of your career. Benefits are a key component of your rewards package at Arsenault. These benefits are designed to provide you and your family additional protection, security, and support for both your career and your life away from work. They are comprehensive and fit a variety of needs and situations. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts and more. What Youll Do Responsible for typing/merging, proofing for clarity, printing, and mailing correspondence. Communicate verbally and in writing with external customers to furnish and request review information. Foster effective working relationships between Arsenault's internal and external customers. Assist with and participate in Review Team in identifying areas for potential improvement, as noted on case reviews and process. Answers the Beneficiary Helpline through the utilization of the hunt…