Customer Service Specialist (Project-Based)

Job Context: Riseup Labs is looking for enthusiastic  Customer Service Specialist  to join our growing Customer Experience team. This is a voice-based customer support role where agents will handle inbound calls, assist customers with their inquiries, provide accurate information, and deliver a positive customer experience. This opportunity is ideal for individuals with excellent English communication skills, a customer-first mindset, and the ability to work in a fast-paced call center environment. Job Responsibilities: Handle inbound customer calls professionally and courteously. Respond to customer inquiries by following approved processes and guidelines. Provide accurate information while maintaining a high level of customer satisfaction. Identify customer needs and offer appropriate solutions. Document customer interactions accurately in the CRM or ticketing system. Escalate complex issues to supervisors or relevant departments when required. Meet quality assurance, productivity, and attendance expectations. Participate in training sessions, coaching, and performance improvement programs. Required Qualifications Minimum Higher Secondary Certificate (HSC)/A-Level/O-Level/Graduation or equivalent. Excellent spoken and written English communication skills. Strong listening, interpersonal, and problem-solving abilities. Basic computer proficiency, including typing and navigating multiple applications simultaneously. Willingness to work at night shift. Preferred Qualifications Previous experience in a BPO, call center, customer service, or contact center environment is an advantage. Experience handling voice-based customer support is preferred. Familiarity with CRM or customer support software is a plus. Excellent written and verbal communication skills. Project Duration: 20-30 days Workplace:  Uttara, Dhaka Working Hour: 07.00 PM- 04.30 AM Compensation & Other Benefits: BDT 150 per hour+ Food Allowance + Transport Allowance The Application Process: Telephone Round. Interview with the Business Development & Talent Acquisition Team. Job Offer.