Customer Service Wolof Language Speaker

Position: Customer Service Representative (Wolof language speaker) We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative (Wolof language speaker). As a company that values diversity and inclusivity, we are looking for someone who is fluent in Wolof and passionate about providing exceptional customer service. Responsibilities: - Communicate with customers via phone, email, and chat in Wolof language - Respond to customer inquiries and provide accurate information about products and services - Assist customers with product orders, returns, and exchanges - Resolve customer complaints and issues in a timely and professional manner - Collaborate with other departments to ensure customer satisfaction - Maintain customer records and update information in the company database - Continuously improve knowledge of company products and services to better assist customers - Meet or exceed monthly performance metrics and goals Requirements: - Fluency in Wolof language is a must - Excellent communication skills, both verbal and written - Strong problem-solving and decision-making abilities - Ability to multitask and work in a fast-paced environment - Prior customer service experience is preferred - Proficient in computer skills and ability to learn new systems quickly - Flexibility to work weekends and holidays as needed We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a fluent Wolof speaker with a passion for providing exceptional customer service, we would love to hear from you. Apply now and become a part of our dynamic and diverse team at RayaCX.