Customer Services Officer - PostEx

Our client PostEx is looking for Customer Service Officer in Lahore.  Key Responsibilities: Handle inbound and outbound customer calls, emails, or chats Respond promptly to customer inquiries and resolve issues efficiently Provide accurate information about products, services, and company policies Maintain customer records and update databases Escalate complex issues to the relevant department when required Follow communication procedures, guidelines, and policies Achieve daily/weekly/monthly performance targets (KPIs) Ensure customer satisfaction and maintain service quality standards Required Skills & Qualifications: Minimum Intermediate / Bachelor's degree Strong communication skills (English & Urdu) Good problem-solving abilities Basic computer knowledge (MS Office, CRM systems) Ability to work in a fast-paced environment Strong listening and interpersonal skills