Customer Solution Team Manager

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Why we need this role This role will lead Technical Validation Engineers across all technology domains in the day-to-day delivery of technical validation and feasibility checks, for both Customer Orders and 'Internal Network Optimisation Orders'. The CST Manager will also be overseeing technical validation activities to ensure consistent and high-quality work, monitor resource capacity, and manage escalations to help the team navigate challenges and deliver in line with SLAs. What you will do Managing the workload and priorities for Technical Validation Engineers and supporting their professional development Overseeing Technical Validation activities to proactively manage resource capacity, manage stakeholder conflicts, and monitor quality of validation procedures being performed Managing escalations and making decisions to solve issues, providing direction and steer to teams to navigate challenges Supporting the team meet their KPIs and ensuring technical validation activities are conducted to high-quality in line with SLAs Driving Continuous Service Improvement initiatives to evolve and enhance Technical Validation practices What we're looking for Must haves: 8+ years of experience in network design/provisioning within the relevant industry Business level Japanese and English skill (speaking, listening, writing, and reading at conversational/business level or higher). Solid understanding and knowledge of installation, testing, and NOC environments (Optical/Ethernet/SDH/SONET, DWDM, EoSDH/IP). 3+ years of experience leading a team. Strong technical background with the ability to provide instructions and explanations to non-technical audiences. Practical knowledge of Microsoft Office tools (Visio, Word, PowerPoint, Excel) and other tools commonly used for daily administrative tasks. Might haves: Excellent writing, verbal, and presentation skills with the ability to clearly express technical concepts in documentation. Strong knowledge and genuine interest in network-related technologies. CCNP/CCIE certification is a plus. What we offer you: Looking to make a mark? At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. …