Customer Success- (B.tech)

Trackier is a leading SaaS platform serving businesses across 20+ countries worldwide. For over a decade, we have empowered brands, advertisers, agencies, and ad networks with innovative Performance Marketing and Mobile Marketing solutions that drive growth and maximize conversions. We empower marketers worldwide with advanced technology and a customer-first approach. We help businesses build impactful campaigns, create exceptional user experiences, and ensure data privacy. Our smart solutions are designed to optimize marketing strategies, enhance efficiency, and foster long-term customer relationships based on trust. Trackier was founded to solve a critical challenge—enabling marketers to accurately measure success and build meaningful customer connections. We believe data is not an obstacle but a powerful tool that helps teams become smarter and more effective. Requirements 2 + years of experience in Technical Customer Success, Onboarding, Implementation, preferably within a B2B SaaS environment. Bachelor's degree in Engineering is mandatory. (B.Tech/BE) Strong understanding of SDKs, APIs, pixels, postbacks, tracking flows, and web/mobile attribution ecosystems. Experience leading technical product demos and customer onboarding conversations. Hands-on experience working with SaaS marketing, attribution, or customer engagement platforms. Ability to simplify complex technical concepts into clear, actionable guidance for both technical and non-technical stakeholders. Experience managing multiple customer implementations in a fast-paced environment. High proficiency in leveraging AI tools to improve productivity, documentation, and customer communication while applying strong judgment and contextual thinking. A proactive mindset with strong ownership, curiosity, and a continuous learning approach. What You’ll Do: Lead product demos and onboarding sessions by understanding each customer's business model, use case, and success goals. Own the onboarding journey end-to-end—from kickoff to go-live—ensuring timely execution, visibility, and successful implementation. Drive hands-on implementation including SDK/API integrations, tracking setup, validation, and troubleshooting. Act as a trusted product expert, translating technical capabilities into meaningful business outcomes for customers. Manage multiple onboarding projects simultaneously while proactively tracking progress, dependencies, and timelines. Share implementation guides, documentation, best practices, and next steps proactively to ensure a smooth customer experience. Partner closely with Sales, Product, Engineering, and Support teams to remove blockers and deliver successful implementations. Anticipate risks early, identify potential delays, and resolve issues before they impact customer success. Take complete ownership of customer issues and drive them to resolution with urgency and accountability. Ensure every customer is successfully onboarded, confident using…