Customer Success Executive

Every mind is unique. Yet much of the world is still built for what’s considered "normal," leaving too many people behind. At Everway, we change that by creating technology that helps everyone understand and be understood. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued. Our careers fit real life. When you join us, you’re not just taking a job. You’re joining a movement to build a more neuroinclusive world. We’re a global community of over 800 employees spanning North America, UK, Europe, Australia, and New Zealand. A career here is purposeful and fast-moving, with clear expectations, modern tools, and the clarity to focus on what matters most. Our people are supported and encouraged to show up as they are, with different ways of thinking welcomed and valued. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully . Join us at Everway - together, we can unlock the full potential of every mind. About the role The Customer Success Executive supports an assigned portfolio of education customers across K–12, Catholic Education Dioceses, TAFE and universities. You'll work with customers throughout their subscription, from onboarding and implementation through to ongoing adoption and renewal, helping them get value from Everway's products. You'll build trusted customer relationships, deliver training and success activities, monitor customer engagement and identify where customers may need additional support. You'll also work with colleagues across Sales, Finance, Marketing, Product and Support to resolve issues, support renewals and contribute to a positive customer experience. Success in this role is measured through customer satisfaction, product adoption, retention and renewal performance. Main responsibilities In this role, you will: Manage day-to-day relationships with an assigned portfolio of education customers, understanding their objectives, priorities and success measures and maintaining accurate customer records and account plans. Support customers through onboarding and implementation, coordinating with customer IT teams and internal colleagues to address deployment barriers and deliver onboarding sessions and product training. Coordinate proactive customer engagement throughout the lifecycle, including scheduled touchpoints, success reviews, monthly communications and Quarterly Business Reviews where appropriate. Monitor customer health, adoption and usage through business intelligence platforms including Tableau, identifying trends and potential risks and contributing to customer success plans. Respond to customer enquiries, deliver product demonstrations, training and best-practice guidance, and connect customers with relevant learning resources and product updates. Support retention and renewal activity by preparing customers for renewal,…