Customer Success Manager (Critical Infrastructure)

Fantastic opportunity to enter the rapidly growing Data Centre industry. Build lasting partnerships in a high-growth technology sector. Inclusive, supportive team culture with strong employee benefits About us: Established in 2007, CDC Data Centres is Australia and New Zealand’s leading operator of secure, world-class data centre facilities. CDC plays a unique role in the fabric of the nations in which we operate, and we take this responsibility very seriously. With multiple facilities across Australia and New Zealand, CDC’s diversified operations provide large-scale secure data centre campuses that support co-location, dedicated and hyperscale compute environments, with all campuses interconnected with high-speed carrier grade networks. At CDC, we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team. Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow. About the role: We are looking for an experienced individual who genuinely enjoys building relationships and takes pride in helping customers succeed. In this role, you will play a central part in supporting CDC’s customers across the full customer lifecycle, ensuring their experience with us is seamless, consistent and positive. This is a highly visible, collaborative role where you will become a trusted partner to our customers and a key connector within CDC. You will work closely with teams across operations, delivery and commercial to bring people together, anticipate needs, manage risks early and deliver outcomes that go above and beyond expectations. Reporting to the Head of Customer Success, you will have end to end ownership of customer satisfaction and the opportunity to continuously improve how we deliver for our customers, strengthening relationships and helping CDC show up at its best every day. Other responsibilities include: Build and maintain strong, trusted relationships with customers and partners, ensuring a consistent, high quality experience throughout their journey with CDC Work collaboratively across CDC to bring the right teams together and support seamless, well coordinated customer outcomes Strengthen CDC’s presence across multiple customer environments by partnering closely with customer stakeholders and on site teams Support delivery of customer contracts in line with agreed KPIs, helping ensure commitments are clearly understood, tracked and met Coordinate and facilitate monthly business reviews, quarterly operational and security audits, and other customer compliance activities Respond promptly and professionally to customer enquiries,…