Customer Success Manager

The Opportunity: Data privacy has become one of the most strategic challenges facing modern enterprises — sitting at the intersection of AI governance, data operations, and customer trust. As companies adopt AI at scale, they need new ways to automate privacy and manage risk without slowing innovation. DataGrail has launched the first agentic privacy platform, and we're entering a pivotal phase of growth as we scale toward the next stage of the business. As a Customer Success Manager at DataGrail, you’ll partner with customers to help them operationalize and scale their privacy programs using our agentic privacy platform. Acting as a trusted advisor, you’ll drive onboarding, adoption, and long-term customer success by delivering strategic guidance, fostering engagement, and helping customers realize measurable value from the platform. You’ll also advocate for customer needs cross-functionally, helping shape the product experience and the future of privacy operations. What You'll Do: Own the customer journey from onboarding through long-term success and retention. Lead customer onboarding and implementation projects, coordinating timelines, stakeholders, and delivery milestones. Drive platform adoption and customer value by helping organizations operationalize privacy best practices. Build trusted relationships with customer stakeholders, including privacy, security, legal, and executive teams. Proactively monitor customer health, identify churn risks early, and drive resolution plans. Partner cross-functionally with Solutions Architects, Product, Support, and Sales to improve the customer experience. Identify opportunities to improve onboarding workflows, customer engagement, and operational scalability. Advocate for customer needs and share actionable feedback to help shape product improvements What You'll Bring: Experience in customer success, onboarding, implementation management, or customer-facing SaaS roles Strong understanding of privacy operations and data privacy regulations such as GDPR and CCPA Experience working with privacy platforms or related technologies, including tools like DataGrail Strong project management and problem-solving skills with the ability to manage multiple customer priorities Ability to build trusted relationships with both technical and business stakeholders Clear communication skills and confidence working with customer leadership teams Ability to proactively identify customer risks, drive adoption, and improve customer outcomes Passion for customer success, privacy, and helping organizations navigate evolving compliance challenges Bonus Points Experience working with privacy, security, legal, or compliance teams Familiarity with SaaS onboarding or implementation workflows Experience supporting customers in fast-moving or highly regulated environments What Success Looks Like: Within 90 Days You'll: Develop a strong understanding of the DataGrail…