Customer Success Manager - Education

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Customer Success Manager - Education to join our Customer Success team in Sydney. The Customer Success Manager - Education is responsible for ensuring the long-term satisfaction, retention, and growth of CT’s education customers, with a strong focus on secondary schools. This role builds trusted relationships with school leaders, business managers, ICT teams, and education stakeholders, helping them maximise the value of CT’s managed services, technology solutions, and strategic support. By understanding the unique operating environment of schools, including teaching and learning priorities, student wellbeing, cyber safety, infrastructure reliability, and budget considerations, the role ensures customers receive proactive guidance, responsive support, and measurable value from their partnership with CT. Requirements What you'll do: Manage a portfolio of education customers, building trusted relationships with school principals, business managers, ICT leaders and key operational stakeholders. Develop a strong understanding of each school’s strategic priorities, technology roadmap, teaching and learning environment, compliance requirements and evolving technology needs. Act as the primary relationship owner, ensuring customers consistently realise value from CT’s services and feel supported across day-to-day operations and longer-term initiatives. Drive customer satisfaction, retention and account growth through proactive engagement, regular check-ins and structured success planning. Identify opportunities to introduce technology services that align with school priorities, including cyber security, cloud, modern workplace, infrastructure, networking, device management and digital learning environments. Lead business reviews and strategic meetings, translating service performance, technology opportunities and customer needs into practical outcomes. Partner with Service Delivery, Sales, Technical Services, Projects and onsite support teams to ensure a seamless customer experience and successful delivery of agreed outcomes. Monitor customer health, service trends, risks and feedback, developing action plans to address concerns and strengthen long-term partnerships. Support the adoption of new technologies and services, helping schools maximise their investment, improve staff and student experiences and reduce operational friction. Proactively manage renewal readiness, customer risks and growth opportunities while maintaining a strong customer-first approach. What you'll bring: Experience in Customer Success,…