Customer Success Manager - India

About ArmorCode ArmorCode delivers the Agentic Control Plane for Unified Exposure Management. The ArmorCode platform ingests findings from 400+ security tools, correlates them with business context in the Context Risk Graph, and puts Anya AI agents to work prioritizing, routing, and verifying fixes. Enterprises including Visa, PayPal, Volvo Group, and Johnson Controls use ArmorCode to remediate at machine speed and reduce risk fast. Processing over 400 billion findings a year across hundreds of native integrations, ArmorCode unifies, prioritizes, and drives remediation across applications, cloud, code, infrastructure, and AI. Powered by Anya, the industry's first agentic AI framework for enterprise security, ArmorCode is trusted by global enterprises to reduce exposure and adopt AI and modern software practices with confidence, without replacing existing tools or forcing vendor consolidation. ArmorCoders believe in five core values: Hungry. Humble. Hardworking. Honest. Human. Our organization is powered by exceptional professionals who bring fresh ideas and passion to their roles, believing that nothing is beyond reach when our "5H" principles are applied. In their work and professional relationships, ArmorCoders commit to excellence and experiences that leave an impression. About the Role ArmorCode Customer Success Manager (CSM) is responsible for providing a world-class customer experience, delivering value to our client community for the investment they make in our platform. The Customer Success discipline ensures high customer satisfaction levels, successful engagement with our platform, increased retention and driven growth by up-sells, and a consistently strong actualization of value. What You'll Own Maintain post-sales relationships with stakeholders at all levels within customer organizations. Direct responsibility for deployment, adoption, and expansion, employing strong project management skills to monitor progress, track milestones, and adhere to deployment timelines. Possess deep product knowledge and align product capabilities with customer objectives. Educate and train stakeholders throughout the customer organization to fully utilize the product's features. Guide customers on best practices and develop champions within their organization. Act as a trusted advisor with substantial knowledge in AppSec and vulnerability management to design an automated workflow that improves upon the existing manual processes. Document the current manual workflow comprehensively to establish a foundation for an enhanced automated system, identifying opportunities for automation and improvement. Ensure that cybersecurity and application security best practices are integral to the design, guaranteeing a secure and efficient process. Advocate for the customer's needs internally, managing bug reports, and feature requests efficiently. Develop and implement a customer success strategy that supports the company’s business…