Customer Success Manager

Your mission As JUNA's Customer Success Manager,  you'll own the customer journey from the moment a deal is signed through successful deployment, ongoing operations, expansion and renewal. Reporting to our Head of Sales, you'll be turning signed deals into successful, long-term partnerships. Post-sales Delivery  Once a deal is signed, you'll take ownership of bringing it successfully into operation. You'll coordinate the handover from Sales and ensure shippers, carriers and internal teams stay aligned throughout ramp-up.  Lead the handover from Sales into implementation and establish clear ownership, milestones and next steps.  Coordinate carrier onboarding. Coordinate vehicle and charging deployment together with Operations. Track operational integration, timelines, dependencies and deployment milestones. Act as the central point of contact during project ramp-up and maintain clear customer communication. Identify operational issues early and drive them to resolution with the relevant internal teams. Run quality checks and ensure the project performs against the agreed operational and commercial plan. Customer Success - Upsell & Renewal Your responsibility does not end once trucks are deployed. You'll own the ongoing customer relationship, make sure projects continue to deliver value and turn successful deployments into larger, long-term partnerships.  Manage ongoing customer relationships and regular business reviews.  Monitor operational performance, customer satisfaction and project success.  Identify opportunities to expand into additional trucks.  Develop expansion opportunities together with Sales and Commercial Strategy.  Own the renewal process and proactively manage upcoming contract decisions.  Bring customer feedback back into JUNA to continuously improve our product and service.  What that looks like  In the beginning (0-6 months):  Ramp Up Quickly: Build a deep understanding of JUNA's product, customers, carrier setup, operational processes and commercial model.  Own the Handover: Take clear ownership of customers once a deal has been signed and lead projects from contract signature to successful deployment.  Build Relationships: Become a trusted point of contact for shippers, carriers and JUNA's internal teams.  Create Structure: Establish clear project tracking, customer communication and success reviews across your accounts.  Looking ahead (6 months-1 year):  End-to-End Owner:  Independently manage a portfolio of customers from onboarding through renewal.  Grow Accounts:  Systematically identify and convert opportunities for additional trucks, lanes and locations. Drive Retention:  Build strong customer relationships and proactively manage renewals. Scale Customer Success: Develop repeatable processes, reporting and best practices that allow JUNA to manage a growing customer base without compromising quality. Your profile What you bring:  Experience in Customer Success, Account Management, Project…