Customer Success Manager - LATAM

About Us We are a leading digital experience optimization platform that helps businesses improve customer experiences through experimentation, personalization, behavioral analytics, and AI-powered insights. AB Tasty recently joined forces with VWO to create one of the most comprehensive and innovative digital experimentation and experience optimization platforms in the market. Together, we empower brands to deliver smarter, faster, and more impactful digital experiences across the entire customer journey. Since 2009, we've partnered with 1,000+ global brands - Kering, McDonald's, Ulta Beauty, L'Oréal, Disneyland Paris, and LVMH - and built a global team of 400+ across Europe, North America, and APAC. Our culture is driven by strong values: We bring client satisfaction We are impactful We go above and beyond We live as one team, one dream We're committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that's why we're not just about delivering top-notch digital experiences - we're committed to nurturing our team and their professional journeys. Key Responsibilities: Work closely and own responsibility for the success of your assigned portfolio of customers to help them track the correct metrics required for measuring their online business performance, form strategies to improve the existing conversion rate using innovative ideas, define, impleWork closely and own responsibility for the success of your assigned portfolio of customers to help them track the correct metrics required for measuring their online business performance, form strategies to improve the existing conversion rate using innovative ideas, define, implement, and manage their experimentation program. Manage the onboarding of new clients. Help build loyalty by creating an excellent relationship with the customers. Arrange operational and methodological training sessions for your accounts Resolve any issues and problems faced by customers Manage complaints to maintain trust Serve as the link of communication between customers and internal teams Maximize your portfolio’s retention by minimizing churn and contraction Required Skills & Experience: Fluency in Spanish, Portuguese, and English is required. Prior experience in a customer-facing role or equivalent, a history of increasing customer satisfaction. Analytical thinker who can translate complex data into actionable plans Understanding of Google Analytics Knowledge of how SaaS works Excellent customer relationship management skills. Outstanding communication, understanding, and writing skills. Minimum 4 years of customer-facing experience. At Wingify, we are committed to building a diverse, equitable, and inclusive workplace. We believe that a variety of perspectives drives better ideas, stronger execution, and more meaningful impact. Read more about our policy here:…