Customer Success Manager

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners. Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements. 
 You will: Serve as the primary post-sale relationship owner for a portfolio of high-value technology platform partners, driving product adoption, renewals, and net revenue retention. Develop and execute joint success plans with each partner, aligning LiveRamp capabilities to their product, go-to-market, and customer objectives over 6, 12, and 18 months. Lead strategic business reviews and executive check-ins, translating platform performance, usage trends, and measurement results into clear recommendations and roadmaps. Orchestrate cross-functional resources (Product, Solutions, Support, Legal, and Commercial) to remove blockers, accelerate integrations, and ensure timely delivery of partner commitments. Proactively analyze account health using quantitative and qualitative signals to identify risk, expansion, and innovation opportunities across LiveRamp’s suite of solutions. Advise partners on best practices for data collaboration, addressability, and privacy-safe activation, positioning LiveRamp as a trusted strategic advisor in their ecosystem strategy. Manage and forecast account-level renewal and growth motions, including structuring upsell and cross-sell opportunities in partnership with Sales. Represent partner needs and market feedback back into LiveRamp, influencing product roadmap priorities, feature discovery, and enablement content. Document key activities, decisions, and outcomes in internal systems, ensuring accurate visibility into engagement status, risks, and next steps. Contribute to the continual improvement of Customer Success playbooks, tooling, and processes specific to technology and platform partners. Your team will: Support and grow relationships with some of LiveRamp’s most strategic technology partners, including adtech, martech, cloud, and data platforms. Drive complex, multi-party data collaboration initiatives that rely on deep understanding of identity, privacy, and addressability across channels and environments. Collaborate…