Customer Support Agent - Italian Speaker

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Job title: Customer Support Agent - Italian Speaker Location: Belgrade office Position Summary & Key Areas of Responsibility   Works directly with customers to resolves recurring or standard problems  Works directly with NCR Voyix and 3rd party Vendor technicians to resolve HW or SW problems  Provides daily and weekly incident tracking sheets to report on the performance  Reviews incident history to determine recurring faults  Provides technical support and assistance to clients and businesses regarding hardware and software issues  Provides support with installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis  Allocates engineer appointment times for jobs requiring multiple resources on-site  Updates work orders and provide status information  Assigns and distributes workload to meet SLA’s  May respond to escalated calls  Participates in product set or customer base training  May implement remote fixes relying on the guided search for diagnosis across multiple products  Applies troubleshooting checklists  Acquires and applies knowledge of troubleshooting techniques and desktop diagnostic tools  Basic Qualifications   Fluent in Italian and English   Basic PC literacy; Keyboard proficiency; Understanding of Windows-based applications/tools  Problem-solving and analytical skills.  Relationship building skills; Excellent communication skills, verbal and written as well as listening skills  High school diploma  Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement…