CUSTOMER SUPPORT ASSOCIATE

Ready to kick-start your career? We are calling all recent college graduates looking for the ultimate entry-level opportunity to learn, grow, and build a professional foundation. Orbus , a leading and highly successful visual communications builder and designer of hardware and graphics for the exhibit and display industry, is seeking a Customer Support Associate to join our dynamic team. This is an excellent opportunity for someone looking to initiate and advance their career. We are an aggressively growing company and value individuals who are ready to scale and develop alongside our business—and who want to be recognized and rewarded for their positive contributions. The Role & Our Customer Promise The Customer Support Associate is a key ambassador of Orbus, responsible for delivering exceptional customer experience at every touchpoint. This role ensures that all customer interactions are handled professionally, accurately, and in alignment with our Customer Promise: “You’ll love doing business with us.” The ideal candidate is highly organized, personable, and thrives in a fast-paced environment. This individual enjoys multitasking, is flexible in adapting to changing priorities, and manages time efficiently while maintaining attention to detail. Position Type: Full-time, On-site Compensation: Starting pay is $20.00 per hour Key Responsibilities Customer Touchpoints : Serve as a primary point of contact for Orbus customers, delivering timely, accurate, and professional support via phone, live chat, email, and other communication channels, with an emphasis on increased telephone interaction. Inquiry Management : Provide assistance with customer inquiries including, but not limited to, quotes, order placement, product questions, pricing, and general account support. Order Entry : Accurately enter, update, and manage customer orders and order changes, ensuring completeness, correctness, and adherence to internal processes and timelines. Systems & Software : Learn and become proficient in required software and applications, including but not limited to Order Entry ERP, CRM systems, and Case Management tools, to effectively support customer needs. Case Resolution : Manage customer cases from initial inquiry through resolution, ensuring timely follow-up and clear communication throughout the process. Proactive Outreach : Proactively communicate with customers regarding order status, updates, promotions, and relevant marketing messages to enhance engagement and overall customer satisfaction. Internal Collaboration : Collaborate with internal teams to resolve issues efficiently and support seamless order fulfillment. Data Integrity : Maintain organized, accurate customer and order records within internal systems. Mission Focus : Consistently deliver excellent customer experience by providing prompt, courteous, and solutions-oriented responses aligned with our Customer Promise Traits & Role Requirements Organization &…