Customer Support Executive

Designation: Customer Support Executive Department: Customer Experience BU: Service Excellence Location: Lucknow Why Join Us? Here is your chance to join a young, energetic team with the vision to transform the education space in India. Key Responsibility: - Handle user queries post-purchase through calls, emails, and chat. Present suitable product solutions virtually and ensure issue resolution. Maintain accurate customer interaction records using the CRM system . Achieve and exceed weekly and monthly performance metrics. Deliver high-quality service and maintain professionalism in all interactions. Participate in ongoing process improvement initiatives. Note: This is a complete in-office role (No Work-from-Home option). Requirements: - Any Graduate / Post Graduate / MBA (Marketing) . Freshers can apply. Excellent communication and interpersonal skills (English & Hindi). Strong customer focus with good convincing and problem-solving ability. Passion to work in a fast-paced startup environment . Multi-disciplinary and continuous learning mindset.