Customer Support Executive

Customer Support Executive A home automation company is seeking a Customer Support Executive to act as the first point of contact to customers through all access channels for all enquiries. Smart Homes Nigeria is a fast-growing certified home technology company providing security and residential technology servicing a vast clientele across Nigeria. The company require a Customer Support Executive who will be fully vested in the organizational success. Duties & Responsibilities ● Offering excellent customer service and after-sales support ● Overseeing the customer service process ● Resolving customer complaints ● Monitoring the work of individual representatives ● Conducting quality assurance surveys with customers and providing feedback to other staff members ● Maintaining a wealth of knowledge about products to enhance customer support ● Maintaining a pleasant working environment for the team ● Updating and managing all social media platforms The Successful Candidate Will be One With; ● A bachelor’s degree in Administration or a related field ● An ability to motivate other team members ● An ability to prioritize tasks ● Good problem-solving skill ● A confident person ● An ability to maintain consistency in applying policies and processes ● An ability to adapt based on client’s needs ● An ability to communicate clearly and respectfully ● An ability to consider the contributions and opinions of others ● Must maintain positive working relationships ● Excellent interpersonal & written & oral communication skills ● Computer skills ● Knowledge of mediation and conflict resolution techniques Previous experience in a similar role will be desirable What Do we Offer? ● 70,000 naira Per month (Negotiable depending on level of experience)