Customer Support Representative

Our Mission Stream is on a mission to bring better financial wellbeing to frontline workers. At Stream, we’re on a mission to bring financial freedom to frontline workers empowering them with fairer, more flexible financial services. We partner with some of the world’s most recognised employers: Bupa, Burger King, Greene King, and the mighty NHS, giving over 3 million employees control over their earnings, budgeting tools, savings options, and even free financial coaching. All in one financial wellbeing super-app. Stream is unique: VC-backed and growing at scale-up pace, but with a social conscience. Some of the world's leading financial charities and impact funds were our founding investors, and we operate on a social charter - which means every product we build has to improve financial health and reduce the $5.6bn ‘premium’ lower-income earners pay for financial services each year. You’d be joining a team of over 300 passionate, ambitious people, across Europe and the USA, building a category-leading fintech product and all united by that same mission. A day in the life of a Stream Customer Support Representative: Communicating effectively and promptly with a variety of customers Maintaining a positive and empathetic attitude toward customers at all times. Knowing our product inside and out so that you can expertly answer customer inquiries. Demonstrating keen problem-solving skills, the ability to think on your feet, and taking initiative. Handling technical escalations, reproducing issues, and working with engineering to achieve resolution as required. Working seamlessly with the customer success department, collaborating closely to ensure a holistic approach to assisting customers and delivering exceptional service throughout their journey with our product. Working closely with the team, management, as well as cross-functionally with other departments to ensure we create and deliver effective, efficient, and meaningful support experiences for our customers. Requirements We are seeking individuals who possess a strong enthusiasm and eagerness to learn, with a dedication to providing our exceptional users with an optimal product experience. Previous experience working within a financial regulated environment is highly advantageous, and while we will provide comprehensive training, having an interest in technology and a proactive attitude towards learning are essential attributes. Location & Working Hours: This role is located in our London office and your schedule will include a combination of the following shifts: Monday - Friday: 9:00 AM - 6:00 PM Monday - Friday: 12:00 PM - 9:00 PM Weekends: 9:00 AM - 6:00 PM Bank Holidays: For operational reasons, there is an expectation that you will be required to work on some bank holidays (and will be compensated as per our overtime guidelines and a day in lieu). Salary : £28,000 (rising to £31,000 after successful 6 month probation) What will we…