Customer Support Service Executive

Applications must be submitted by; 14-10-2026 Vacancy for Customer Support Service Executive The role will be one within the Customer Support Services Team at an Executive level as part of Innovate UK, which is a growing organisation undergoing a larger change programme. *Please note this advert will close on the 13th of October 2026 at 23.59pm.   Watch our video “Why Join Innovate UK?” here . Title:                   Customer Support Service Executive Band:                 UKRI Band C (UKRI Ts & Cs) Salary:               £30,895 gross per annum Reports to:       Customer Support Team Manager Location:         Swindon (Min 2 days per week in the office) Contract:         Fixed Term (31/03/2027) Employees applying for any opportunity which may mean being away from your substantive role for a temporary period of time, please refer to the  Recruitment Policy  for further information in the first instance.  If you are made an offer, please ensure you liaise with your Line Manager and the designated HR Team as soon as possible in order that implications of any move are clear and understood, prior to a move taking place.    Innovate UK works with businesses and stakeholders across every nation and region of the UK. As part of UKRI, our hybrid working approach is built around one simple principle: time should be spent where it delivers the greatest impact.   This means working across three settings: UKRI sites, time on the ground with businesses, partners and stakeholders and time working from home. It's an approach designed to support collaboration, connection and impact.  This role is in Tier 2, with 40-60% of working time typically spent either at a UKRI site or engaging with external businesses and stakeholders across the UK. Outside of this requirement, you can work from home.  Whilst this role will be formally based at one of the following UKRI sites, it is externally facing, and we expect that there will be requirement to travel around the UK or specified region for 2 days each week on average.  Read the full UKRI Hybrid Working Policy Hybrid Working at UKRI Innovate UK recognises the importance of work-life balance and we will be happy to discuss any requests for flexible working arrangements. Job Purpose: The role will be one within the Customer Support Services Team at an Executive level as part of Innovate UK, which is a growing organisation undergoing a larger change programme. The objectives of the role may change as the change programme progresses and as the business organisation matures. The Customer Support Services Team members develop a comprehensive array of knowledge in order to support the customer in a timely manner. The role is demanding and rewarding. The role is central to Innovate UK’s current and future operations. Key Responsibilities and Accountabilities: Working as part of the wider Customer Support Services Team you will be: First line support to our customers via the telephone and…