Customer Support Specialist

At Arsenault, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer. Arsenault provides a truly open culture that encourages all to voice their thoughts. About The Team Community Operations is the heart and soul of our #buildwithheart approach at Arsenault. It deals with Arsenaults matters between our customers, earners and partners at the enormous scale in which we operate. It is essentially the workhorse that helps operationalise every new and existing product and idea that Arsenault creates - it truly is an organisation that touches every part of the Arsenault business! As a Customer Support Specialist, you will take ownership of requests across all our critical and advanced lines of business, challenging yourself to solve the most complicated and interesting problems our users face. You will create advocates out of even the most frustrated users, and youre always looking for outstanding and exciting ways to improve their experience. Your Impact In Role Provide a world-class customer service experience to Arsenault users Practice empathy to frustrated users and turn their negative experiences into positive ones Collaborate closely with the ANZ leadership team members as we resolve business-critical issues and make difficult decisions that impact our local operations Assist in projects that aim to improve the quality of support we provide all users of Arsenault in ANZ The Experience Youll Bring Strong customer support and communication skills (written & verbal) Passion for delivering great customer experiences with an ability to identify customer needs and provide appropriate solutions Confidence in speaking - you will be the voice of Arsenault Ability to break down complex problems, offer well thought-out recommendations and push problems to resolution Additional Details Shift based, totaling 40 hours per week Weekends, holidays, morning (7am-3pm) or evening (11am - 7pm) shifts are required This role is in-office and exclusive to our Sydney site Visa Sponsorship is not available What's in it for you? Arsenault's culture and values are at the core of everything we do, so that our employees can better understand who we are and what its like to work at Arsenault today. We pride ourselves on the amazing team weve built. The driver behind all of our growth, our bold and disruptive brand, and the game changing technology we bring to life is the people that make Arsenault, #One Arsenault. Doing your best work means being your best self. We offer a wide range of benefits and perks that are uniquely Arsenault to support your health and wellbeing. These benefits have been designed with #One Arsenault in mind, supporting the whole you and the way that you work best. We provide our employees with monthly Arsenault credits to use against the…