Customer Support Specialist III

Schedule: Full Time Job Type: Hybrid Salary Type: Salary Req #: 3014 About the Role Customer Support Specialist III is a key contributor to our operations division. The primary responsibility is to ensure that customer shipments are delivered on time, provide daily interaction and develop relationships with customers and carriers. This position will work at our office in Brea, CA.   The training will be onsite Monday-Friday for the first 90 days. After training, a hybrid schedule is available.     What the Candidate Will Do Process shipment entries and actively lead timely performance/automation objectives  Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.  Exceed customer on-time pick-up and delivery expectations  Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs  Utilize external websites and other tools of communication to set shipment appointments  Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.  Set up new receivers, vendors, and supplier’s locations  Work directly with Logistics Teams to assist with shipment issues or problem-solving  Additional Responsibilities Regarding Customer and Carrier Relationships  Correspond with customer and carrier regarding detention and other accessorial information  Set up new customer and vendor users on our platform  Acquire solid understanding of customer business practices and workflow  Basic Qualifications High school diploma or GED equivalent  Minimum of 2-4 year of experience with intermodal shipments Preferred Qualifications Customer Service background  Service-related industry experience  Knowledge of the freight industry  Basic proficiency with Microsoft Office Suite  Intermodal Experience Bachelors Degree is preferred Benefits & Compensation for U.S. Employees Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role. California: The target hourly rate for this position is between $24.00-$31.00/hour Benefits & Compensation for U.S. Employees Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales…