Customer Technical Support/Claims Specialist

Division: BENTELER Steel/Tube  Functional Area: Sales   Career Level: Professional  Contract Type: Permanent/Full-time  Weekly Working Hours: 40.00  Required Languages: English  Requisition ID: 45747  Benefits: United States : 401(k) Match || United States : Dental || United States : Development || United States : Educational Assistance || United States : Flexible Work Schedules || United States : Health Savings Accounts || United States : Holidays || United States : Life & Disability || United States : Medical || United States : Training || United States : Vacation || United States : Vision || United States : Wealth Management Support  At BENTELER, we make it possible. From promoting individual talents to international career prospects, or from generous opportunities for designing your career to personal development opportunities—at BENTELER, we always have answers to your questions about the future, based entirely on your personal needs. Diverse options that makes sure you can be anything and everything. Or, as we like to put it: BENTELER makes it happen! Job Responsibilities Manage customer complaint/ claim activities for sales team through effective communication with mill operations, quality team, sales team, and customer.  Support entry and maintenance of complaints in SAP and generate reports for internal consumption. Support SQEs, external subcontracting, and quality teams to assure on-time delivery, product quality assurance, and processor compliance.  Support sales operations, quality and procurement stakeholders in various activities; including but not limited to on-site quality inspections, claims, qualification of external suppliers, non-conformance/ corrective action demands.  Frequent on-site visits to approved processor and/or 3rd party inspection service companies to monitor progress and navigate potential roadblocks.    Assist in field visits to customer yards, threading and inspection companies to verify customer complaints/ claims.  Support and investigate transportation and import related claims though communication with, but not limited to, customers, suppliers, surveyors, and internal stakeholders. Job Requirements BS/BA in Engineering, Supply Chain Management or related field preferred, or equal work experience. Minimum 8 years of experience in manufacturing or related field. Minimum 4 years of experience in quality inspection, control, or assurance areas, preferably with oil and gas tubular products. Knowledge or tubular and/or steel manufacturing. Knowledge of OCTG finishing processes preferred. Knowledge of dimensional, NDT, and other related testing requirements preferred. Knowledge of API/ASTM/ISO standards and specifications. A strong working knowledge of Microsoft Office / Proficiency in Word, Excel & Power Point. Experience with SAP or strong IT/ ERP system knowhow required. A self-starter with ability to work in a fast-paced office setting. Excellent analytical,…