Customs Compliance Manager

The Role At Fisher & Paykel, we create moments of delight together in the heart of the home. As our Customs Compliance Manager, you will lead and manage all U.S.   customs and   trade compliance activities, ensuring our import and export   activities   remain   compliant, efficient, and cost-effective.   You will serve   as the primary U.S. trade compliance authority for the business, and will   be responsible for   interpreting regulatory requirements, governing compliance programs, and translating trade impacts into business decisions.   With a portfolio of more than 6,000 SKUs sourced globally, including finished goods and spare parts, this role plays a critical part in ensuring compliance readiness and cost visibility throughout the product lifecycle.     Working cross-functionally with Finance, Product, Planning, Logistics, Procurement, IT, Global Supply Chain , and brokers to   manage regulatory risk, protect margin, and support growth initiatives.   This role is ideal for a trade compliance professional who enjoys serving as the regulatory authority for a business, balancing compliance requirements, tariff impacts, operational execution, and commercial decision-making in a dynamic global environment.   You   Will   Trade Compliance & Regulatory Management   Own U.S. Harmonized Tariff Schedule (HTS) classifications, country of origin determinations, and Free Trade Agreement (FTA) eligibility across the product portfolio.    Interpret and apply tariff regulations, including Section 232, Section 301, Chapter 99, and anti-dumping/countervailing duty requirements.    Ensure compliance with U.S. Customs and Border Protection (CBP) regulations and partner government agency requirements.    Lead responses to audits, inquiries, post-summary corrections, and disclosures.    Maintain audit-ready documentation and compliance records.    Monitor and interpret evolving U.S. trade regulations and CBP   guidance, and   lead cross-functional implementation of required changes.   Customs Operations & Broker Management   Manage customs broker relationships and   establish   performance expectations and governance processes.    Define and track key performance indicators for broker performance, including entry accuracy, clearance cycle times, and error rates.   Review customs entry accuracy and resolve classification, valuation, and documentation issues.    Act as the primary escalation point for customs clearance issues, compliance risks, and service concerns.    Ensure alignment between internal systems, shipping documentation, and broker declarations.    Trade Cost & Financial Management   Validate duty rates and landed cost assumptions for imported products.    Analyze tariff exposure, duty costs, and compliance-related financial risks.    Lead   drawback ,   refund , and duty recovery initiatives.    Quantify and communicate   impact   of regulatory changes and classi f i c ation…