CX Enablement Specialist

About Foundever™ Foundever™ is a global leader in customer experience (CX) solutions. With over 170,000 associates worldwide, we are the force behind the best experiences for more than 750 of the world’s leading and digital-first brands. Our innovative CX solutions, supported by advanced technologies and expert insights, are designed to meet the operational needs of our clients while delivering seamless experiences to customers at crucial touchpoints.   Job Summary The Practice Expert at Foundever is a specialist within the Digital Services Team, working under the direction of the Learning Tech Practice Manager. This role focuses on the hands-on implementation, configuration, and optimization of learning technology platforms - including AI coaching tools and performance enablement solutions - to deliver measurable business impact for internal stakeholders and clients. The Practice Expert collaborates closely with Project Management Teams and Enablement SMEs to embed best-practice methodologies into scalable learning solutions.   Job Responsibilities Learning Technology Implementation & Support  Configure, administer, and maintain learning technology platforms including Centrical, Zenarate, LMS/LXP systems, and related tools  Support the rollout and upgrade of learning platforms across multiple sites or geographies, ensuring smooth adoption and minimal disruption  Troubleshoot platform issues, coordinate with vendors on support matters, and escalate where needed  Monitor system performance and usage data, providing recommendations for enhancements and improvements  Learning Design & Content Development  Design and develop learning experiences using microlearning, gamification, simulation-based learning, and AI coaching methodologies  Translate business and client needs into effective learning technology solutions with clear objectives and measurable outcomes  Collaborate with Enablement SMEs to ensure training content is optimized for learner engagement and platform effectiveness  Maintain and organize content libraries, ensuring compliance with SCORM/xAPI standards and data architecture best practices  Collaboration & Stakeholder Engagement  Work in close coordination with the Practice Manager, PM Teams, and cross-functional partners to deliver high-quality learning solutions  Contribute to a culture of continuous learning, collaboration, and operational excellence  Compliance & Documentation  Ensure all learning technology activities comply with data privacy regulations (including GDPR and the EU AI Act) and internal company policies  Maintain accurate and organized documentation for projects, system configurations, and compliance activities Skills & Competencies Learning Design & Analytics  Proficiency in instructional design techniques — microlearning, gamification, and simulation-based learning  Experience translating business needs into practical learning technology solutions  …