Data Center Site Manager / Supervisor

Bitdeer is a world-leading technology company for AI and Bitcoin mining infrastructure. Bitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers and building AI computational infrastructure to support the AI revolution. Bitdeer handles complex processes involved in computing such as equipment procurement, transport logistics, data center design and construction, equipment management, and daily operations. Bitdeer also offers advanced cloud capabilities to customers with high demand for artificial intelligence. Headquartered in Singapore, Bitdeer has deployed data centers across multiple countries, including the United States, Norway, Bhutan, and Ethiopia. To learn more, visit https://ir.bitdeer.com/ Key Responsibilities Lead and manage the daily operations of the Data Center site, ensuring the availability, reliability, and operational excellence of all infrastructure and systems. Supervise and manage a team of Operations Engineers, including manpower planning, shift scheduling, task assignment, performance management, coaching, and professional development. Ensure 24x7 operational coverage and maintain adequate staffing to support business and customer requirements. Act as the primary escalation point for operational incidents and coordinate cross-functional teams to drive timely issue resolution and root cause analysis. Oversee the operation, maintenance, and troubleshooting of AI/HPC infrastructure, including: NVIDIA B300 Clusters GPU Servers x86 Servers Storage Servers Ethernet and InfiniBand Switches Optical fiber, DAC, AOC, and associated cabling systems Establish, maintain, and continuously improve operational procedures, Standard Operating Procedures (SOPs), Emergency Operating Procedures (EOPs), and preventive maintenance programs. Monitor site health, operational KPIs, incident trends, and infrastructure performance to ensure service quality and operational efficiency. Coordinate hardware installation, rack and stack activities, system commissioning, infrastructure expansion, and lifecycle management. Review and approve maintenance activities, change requests, incident reports, and shift handover records. Ensure compliance with company policies, operational standards, safety requirements, and security procedures within the Data Center. Collaborate with engineering, network, facilities, and vendor teams to support new deployments and operational improvement initiatives. Participate in on-call rotation and provide hands-on operational support when necessary, including covering shift duties during manpower shortages, emergencies, or critical incidents. Drive a culture of operational excellence, teamwork, accountability, and continuous improvement within the site operation team. Qualifications Bachelor's degree or above in Computer Science, Computer Engineering, Electrical Engineering, Electronics Engineering, Information Technology, or related disciplines. Minimum 5…