Data Scientist, Visualization

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall : We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. About the role As a Data Scientist specializing in visualization engineering, you will own the layer where data meets decisions. Aircall's go-to-market teams (Sales, Marketing, Customer Success, Customer Support, and RevOps) rely on dashboards and data products every day. You'll design, build, and maintain that layer, from the semantic models underneath to the interfaces people actually use. This is a specialist role on our Data Science team. You'll sit alongside data scientists working on forecasting, attribution, and modeling, and you'll be the person who makes analytical work land with the business. You'll partner cross-functionally with GTM teams and Data Engineering to raise the quality, reliability, and performance of our reporting ecosystem. Your mission @ Aircall: Partner with GTM stakeholders to translate business questions into reliable, scalable data products. Build and own reporting in Looker, from LookML development to dashboard design, powering the self-service analytics GTM teams rely on every day. Drive dashboard performance and reliability: query optimization, caching strategy, and content hygiene as usage scales. Contribute to our data governance and certification practices, so the business knows which numbers to trust and metric definitions stay consistent across teams. Build stakeholder-facing analytical apps where a standard dashboard isn't the right answer. Work closely with data engineers to continuously improve the data stack, pushing fixes…