Dealer Relations Manager

Dealer Relations Manager Why Mobility Global? At Mobility Global, our mission is to provide the trusted information that helps billions of people build, sell, and own vehicles with confidence. As we shape the next generation of automotive intelligence through innovation, AI, and industry-leading data, we're creating new opportunities for our customers, our business, and our people. Founded in 2012, automotiveMastermind, a part of Mobility Global, is the automotive industry's trusted data and technology provider. The company drives greater salesperson efficiency through its use of Actionable Intelligence and personalized experience. Through a combination of behavioral predictive analytics, targeted marketing outreach, and expert consulting, automotiveMastermind empowers dealers and OEMs to seamlessly blend data and intelligence with personalized insights. What You'll Do: As a Dealer Relations Manager, you must possess superior communication skills that enable you to build high-level relationships throughout the entire dealership. You consistently demonstrate a clear comprehensive understanding of our dealer partners goals, pain points, markets, and their competitors, as well as automotive business trends. You are highly organized, task and detail-oriented, articulate, flexible, self-motivated, and capable of working well under pressure. You are driven to provide the highest level of unwavering customer service through coaching, training, and consultation. Your professional experience has instilled a sense of urgency without compromising the strategic approach to achieve success for our dealer partners. You have practical experience, a comprehensive understanding, and strong working knowledge of how an automotive dealership runs day to day. You can travel as needed within and out of your defined territory. You continually strive to meet or exceed expectations in all aspects of your role, from servicing our partners to proactively contributing and collaborating with the team and dealerships. Possess an in-depth understanding of our software platform functionality, related services and an overview of the technical functionality. Leverage this knowledge to strategically implement processes and work with executive management, floor management and other various departments within the dealership on appropriate usage. Responsible for day-to-day dealer relationship management and champion the adoption and ongoing use of the company product in the dealerships Execute launch planning, manage the product implementation and deliver initial and ongoing training to meet the needs of the dealers in their area through regular monthly performance visits as well as the same to the regional team Serve as first point of contact for our handling dealerships issues and follows up on those that have been escalated Bring best practice knowledge of the product into the client organization to support the company’s value proposition to its dealerships…