Debt Strategy and Performance Analyst

Join us, be part of more.    We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.    About your team:    At British Gas, our mission is to sell it and mend it.      We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint. Working as part of the End-to-End Debt Strategy & Performance team you will play a key role in shaping debt performance across British Gas Business. Using data-driven insight, you'll help monitor, analyse and optimise debt outcomes, supporting everything from debt prevention and cash collection to operational efficiency and commercial performance. As a Debt Strategy and Performance Analyst , you'll turn complex data into actionable recommendations, identifying trends, risks and opportunities that drive better business decisions and deliver sustainable reductions in the cost of debt. You'll measure the impact of strategic initiatives, track recovery performance, and help improve customer payment behaviours and bad debt outcomes. This is a varied role with opportunities to develop expertise across areas such as Direct Debit performance, debt prevention, operational and third-party recovery performance, workflow management and debt operations, depending on business priorities and demand. If you're passionate about turning data into meaningful business outcomes, we'd love to hear from you. Key Accountabilities Performance Insights and Analytical Investigations Monitor end-to-end debt performance across assigned areas of responsibility; identifying trends, risks and opportunities across debt, recoveries & business initiatives Produce and maintain regular reporting and management information packs Track performance against goals, forecasts and business cases Analyse operational and commercial performance drivers to identify root causes and improvement opportunities Identify opportunities to increase operational efficiency and customer outcomes. Translate complex data into meaningful insights with actionable recommendations. Strategy and Optimisation Support the development and impact assessment of debt strategies, business cases and treatment approaches Provide evidence-based recommendations to…