Delivery Manager

About the role As a Delivery Manager you will be accountable for leading and managing service and change delivery for an account, a group of accounts or for a significant area of service within one of our larger accounts.   You will lead a team, both directly and through matrix management. You will operate an effective governance model to make sure that your services deliver what we have promised to our customer and to our organisation. This means meeting service levels, meeting financial targets and supporting our Group Services colleague to grow the business and drive overall customer satisfaction, through the delivery of service excellence.  You’ll probably have a small team of direct reports, and a larger number of Computacenter and partner employees to manage within the matrix.  You’ll make sure that they all understand their role within the customer and are appropriately engaged, motivated and led.  What you'll be doing Delivery Leadership Management  Lead and manage the delivery of run and change services to deliver what we’ve promised our customer and our own organisation. Constantly drive us to do better for our customer and our own organisation. Objectively manage performance of our internal and partner delivery teams. Be able to demonstrate understanding of our performance, what it means to our customer’s business, and what we’re doing to improve. Look to continually improve both the efficiency & effectiveness of delivery processes and services, adding value that is relevant to the customer throughout the contract lifecycle. Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks.   Change Delivery Management It’s likely that you’ll have a role leading change for our customers.  Sometimes this will be relatively simple in-life service change, sometimes in supporting out Group Services colleagues it will be pulling the Computacenter organisation together to deliver more complex change. In carrying out these duties, you will demonstrate awareness of relevant project management approaches. You’ll use your contacts and insight to identify new ways in which Computacenter can add value to our customers.   Business Management  You’ll work with the Snr Delivery Lead/Delivery Director as well as Group Services and other colleagues, as appropriate, to support the account strategy and to ensure that Computacenter presents itself as a single, joined-up team to the customer. You’ll make sure that colleagues in our delivery functions, and our partners who deliver to the customer, understand the strategy, the customers’ business and our place in that business. You’ll contribute to and deliver against a communications plan, both customer-facing & internal, ensuring clear & consistent messaging both verbally & in written form across various media.     Contract Management You’ll support Group Services in the development, negotiation…