Delivery Manager (End User Computing)

Location: GBR - CC Nottingham | Job-ID: 220010 | Contract type: Standard | Business Unit: Information Technology Life on the team Location:         Nottingham   Hours:             37.5 per week   Full-time Office based ( Role Type:       Permanent     MUST BE EITHER SECURITY CLEARED - OR HAVE THE ABILITY TO UNDERTAKE  Team / Service Overview The Evergreen service is Computacenter’s solution which helps customers ensure their End User devices are compliant for technical and patch support from Microsoft.  We achieve this by maintaining supported Operating System and Office Build versions via a periodic cycle of deployment upgrades. Our goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by our core team and delivered in collaboration with our service lines.  Evergreen is a global service delivered from the UK, India, and Germany locations. What you’ll do As a Delivery Manager you will own and manage a comprehensive service plan ensuring the successful delivery of service within a maximum 26-week period.  The Delivery Manager will be expected to liaise with internal teams, customer representatives, 3rd party stakeholders and service management to ensure a full end to end service delivery.  Customer facing activities – 30% Overall delivery of the Evergreen Service to customer Stakeholder management On site customer visits – as required Production of MI and dashboard reports SLA and contractual delivery Understands and engages customer ITIL process Ensures all users are identified, approved, and scheduled for release and communicate outcomes to all stakeholders Provide weekly and contractual reporting, closure, lessons learnt Identifies Presales opportunities and service improvement Overall Deployment accountabilities - 60% Pre-requisites for release are understood and completed to ensure estate is ready Production and ownership of project/deployment plan Changes - Plan, schedule, and initiate changes via BMC Remedy ITSM/Service Now Manages the release process, deploying updates via Verdant 1st point of escalation Recommends and manages updates and configurations to process and Verdant tooling Understands reporting data sources Proactively manage exceptions and challenges relating to Feature Release deployments Production of Management Information where required (KPI’s / SLA’s) Collaboration with all Evergreen team members New Customer/Rotation – 10% Manages on-boarding process and identifies any gaps  New customer adoption / acceptance into service What you’ll need Previous Release or Project management relating to software or patch deployment is preferred Methodical thinker with proactive planning experience Ability to work under pressure and adapt quickly Self-motivated, able to work…