Delivery Manager

About Stream Stream is dedicated to improving the financial wellbeing of frontline workers. We partner with renowned employers such as Asda, Burger King, Hilton, and the NHS to provide their teams with fairer financial services centered around flexible pay. Our all-in-one financial wellbeing super-app empowers over 3 million people to choose when they get paid, track their shifts and earnings, save for a rainy day, utilize budgeting tools, receive free financial coaching, and access fairer financial products. Stream stands out as a VC-backed company experiencing rapid growth, while also maintaining a social conscience and charity support. Our founding investors include the leading financial charities and impact funds in the UK. We operate on a social charter, ensuring that every product we develop enhances financial health and reduces the $5.6bn financial services "premium" paid annually by lower-income earners. By joining our team of over 200 passionate individuals, you will contribute to our mission of building a category-leading fintech product. We are united by our commitment to improving financial wellbeing for all. The Opportunity The Delivery team at Stream plays a vital role in driving client success. We are responsible for onboarding and launching a diverse range of clients, including well-known brands like the NHS, Asda, Coop, Bupa, and Burger King. As a Delivery Manager (Implementation Manager) at Stream, you will have a significant impact, guiding clients through the onboarding process, managing internal and external stakeholders, getting hands on technically and ensuring timely project delivery. Your role is crucial in ensuring ongoing customer and employee satisfaction, leaving clients with a positive impression of a smooth and seamless implementation of Stream. From the initial signature to 45 days post-launch, you will own the client relationship. This client-facing technical role requires excellent communication skills and technical expertise. You will collaborate closely with various teams, including Sales, Solutions, Client Success, and Engineering. What will you be doing? Your primary responsibility will be managing the client's implementation journey. You will: Build positive relationships with customers such as Halfords, Asda, Bupa, Burger King, and the NHS. As a trusted advisor, you will help shape decisions and timeframes for an optimal launch. Drive effective internal communication and collaboration within the project team to achieve the best possible outcomes for our clients. Address objections and guide prospective clients towards Stream's best practices and tailored solutions. Simplify and explain integration principles to both technical and non-technical audiences, ensuring clarity and buy-in. Collaborate with internal and external teams to optimize data transfer (SFTP and APIs) between systems, aiming to enhance the end-user experience. Proactively identify and address key risks and issues…