Department Coordinator

Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business. Department Coordinator — DH Pace Company, Inc. 100 Years in Business | Advancement Opportunities Build a career with a company that's been building for 100 years. DH Pace Company, Inc., in Austin, TX, is seeking to hire a Department Coordinator who will effectively coordinate field employees. This individual will ensure that our services will meet or exceed the customer’s satisfaction. If you have experience dispatching or scheduling, this role might appeal to you! What You'll Do Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing Ensuring customer COD payments are collected prior to job completion Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets Run, review and manage department reports to ensure the department is meeting customer expectations and commitments Assist with billing paperwork and meeting customer billing document requirements Create and maintain service tickets to ensure service dates are met Work with estimating team to provide service quotes when required Assist field techs with technical/mechanical troubleshooting/problem solving Provide accurate work orders and picking lists to the warehouse for inventory pulling Other responsibilities as assigned What You Bring Experience using Microsoft Office Suite Experience in a dispatch or other high volume administration field is a plus Must have excellent communication skills and focused on customer service Must have good time management skills, be organized and the ability to multi-task Represent the company in a professional manner What We Offer Comprehensive medical, dental, and vision coverage — available your first full month Generous paid time off plus paid holidays and floating holidays Company-paid life insurance, short-term disability, and long-term disability 401(k) with employer match Health Savings Account (HSA) and Flexible Spending Account (FSA) options Voluntary benefits including supplemental life and critical illness coverage Employee discounts for you and your immediate family Competitive compensation with annual performance reviews Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire. DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies.…