Department Manager

DEPARTMENT MANAGER - FULL TIME - NEWCASTLE UPON TYNE Who We Are: Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. Our first UK store brought together a curated mix of celebrated designers and emerging brands, many of which were previously hard to find outside of London. From day one, we’ve nurtured a community of like-minded individuals united by a love for this ever-evolving culture. Today, END. serves over 2 million customers worldwide through a seamless blend of online and physical retail. Our industry-leading stores in Newcastle, Glasgow, Manchester, London, and Milan reflect our commitment to innovation, influence, and inspiration. We offer a carefully curated selection of menswear, womenswear, sneakers, homeware, and lifestyle products to a global audience. At the heart of END. is our customer and it’s our people and culture that make the difference. With over 600 employees across our HQ, offices, and retail locations, our customer-first mindset continues to guide everything we do. The Role: The Department Manager leads the commercial and operational success of their assigned department, ensuring the delivery of exceptional customer experiences, strong sales performance, and consistent operational standards. As a senior leader within the store, the Department Manager drives team development, champions brand values, and contributes to strategic store performance. The role also acts as a key deputy for Store Management when required. Here’s a breakdown of what you’ll be doing: Commercial Delivery • Drive departmental sales performance and achieve KPIs through strategic planning and daily commercial focus. • Analyse performance data to identify opportunities, trends, and actions for improvement. • Build a strong clienteling culture that supports long-term customer loyalty and consistent revenue growth. Customer Experience • Ensure the team delivers a world-class service aligned to END.’s brand expectations. • Embed a customer-first mindset across the department, ensuring every interaction is professional, engaging, and solution-focused. Team Leadership • Lead, motivate, and develop team members through effective coaching, training, and performance management. • Foster a collaborative and inclusive working environment, promoting teamwork and clear communication. • Allocate resources effectively, ensuring optimal coverage and productivity. Operational Excellence • Oversee day-to-day operations within the department, ensuring compliance with all retail processes, stock management, and store standards. • Maintain exceptional visual merchandising, ensuring products are presented in line with guidelines and commercial priorities. • Uphold high levels of loss prevention awareness and drive adherence to security protocols. Store Leadership • Act as deputy for the Store Manager and Assistant Store Manager when required, supporting store-wide…