Department Manager - Jewellery

𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟱𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟳𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟱-𝟳 𝗟𝗣𝗔) Experience: 5+ yrs Location: Bilaspur, Chhattisgarh, India, Nashik, Guwahati, Cuttack, muzaffurpur, Bhubaneswar, Odisha, India Job Type: Full-time We are looking for an experienced and results-oriented Department Manager to lead sales, operations, customer experience, inventory management, and team performance within a jewellery retail environment. The ideal candidate will have strong experience in jewellery or organised retail , with the ability to drive departmental sales while maintaining high standards of customer service, operational discipline, inventory accuracy, and security. This role requires a hands-on leader who can motivate sales teams, analyse performance, and contribute to overall store growth. Requirements Key Responsibilities Drive departmental sales performance and achieve monthly and annual revenue targets. Monitor key sales KPIs including conversion rate, Average Bill Value (ABV), and Units Per Transaction (UPT) . Drive sales across gold, diamond, platinum, and other jewellery categories. Identify opportunities for upselling, cross-selling, repeat purchases, and customer retention. Monitor individual sales performance and implement coaching or improvement plans where required. Lead, motivate, and supervise sales executives and other department team members. Conduct daily team briefings and allocate individual sales targets. Train team members on jewellery product knowledge, customer handling, selling techniques, and service standards. Manage staff schedules, attendance, floor deployment, and daily manpower requirements. Support the Store Manager in maintaining productivity, discipline, and overall store performance. Ensure customers receive a premium and personalised shopping experience. Handle customer complaints, escalations, enquiries, and service-related issues professionally. Build relationships with high-value, repeat, and prospective customers. Ensure timely follow-up on customer enquiries, orders, occasions, and potential purchases. Monitor stock availability, merchandise movement, display standards, and product presentation. Coordinate stock replenishment and inter-store transfers as required. Ensure accurate inventory records and support regular stock audits. Maintain proper handling, documentation, and security of high-value jewellery. Identify fast-moving and slow-moving products and communicate relevant insights to management. Ensure adherence to SOPs, retail processes, jewellery security, loss-prevention, and operational guidelines. Monitor billing accuracy, documentation, daily reporting, and store opening and closing procedures. Prepare and review daily, weekly, and monthly sales and performance reports. Analyse product-category performance, conversion, team productivity, and target achievement. Share…