Deputy, RCM

Key Responsibilities Client Management & Communication Support the RCM leadership team in managing assigned client accounts and day-to-day client requirements. Act as a secondary point of contact for clients and provide coverage in the absence of the primary client lead. Participate in weekly, monthly, and quarterly client meetings and operational reviews. Prepare meeting agendas, performance summaries, action trackers, and follow-up communications. Ensure client questions, concerns, and escalations are acknowledged and resolved within agreed timelines. Coordinate with internal teams to provide accurate and timely updates to clients. Build strong working relationships with client stakeholders and internal functional teams. RCM Operations Management Monitor end-to-end revenue cycle performance across assigned clients. Coordinate activities across Coding, Charge Entry, Claims, AR, Denials, Payment Posting, Prior Authorization, Eligibility, Enrollment/Credentialing, and Patient Accounts. Identify operational gaps affecting collections, claim submission, reimbursement, or client satisfaction. Ensure appropriate follow-up on high-dollar claims, aged AR, unresolved denials, and payer-related issues. Track operational dependencies and ensure issues are assigned to appropriate teams for resolution. Support new client implementations, system transitions, payer changes, and operational workflow changes. KPI & Performance Management Monitor and analyze key RCM metrics, including: Days in AR AR aging, particularly 90+ and 120+ AR Gross and net collections Charge and payment trends Denial rate and denial trends Clean claim / first-pass acceptance rate Claim submission turnaround time Coding turnaround time Payment posting turnaround time Average claim touches Productivity and quality Prior authorization performance Enrollment and credentialing-related claim holds Identify negative trends early and work with operational teams to develop corrective action plans. AR & Denial Management Review AR aging and identify opportunities for accelerated collections. Monitor high-dollar and aged accounts requiring escalation. Analyze denial trends by payer, provider, CPT, denial reason, and root cause. Coordinate with Coding, Enrollment, Authorization, and AR teams to resolve recurring denial issues. Monitor timely filing limits and ensure claims at risk are prioritized appropriately. Track appeals, reconsiderations, corrected claims, and payer escalations through resolution. Support initiatives to reduce rework and prevent avoidable denials. Reporting & Analytics Prepare weekly and monthly operational dashboards and client performance reports. Analyze charge, payment, adjustment, denial, and AR trends. Validate data before presenting reports to clients or leadership. Highlight performance improvements, risks, root causes, and action plans. Provide meaningful insights rather than simply reporting metrics. Maintain trackers for…