Senior Business Analyst,ServiceNow

Overview About the company Consilio stands as the global leader in eDiscovery, document review, flexible legal talent, and legal advisory & transformation consulting services. With its Consilio Complete suite of capabilities, the company empowers multinational law firms and corporations using innovative software, cost-effective managed services, and deep legal and regulatory industry expertise. Overview Our ServiceNow Business Analyst (BA) plays a critical role in the successful implementation, customization, and ongoing optimization of the ServiceNow platform. Combining core business analysis expertise with deep platform knowledge, the BA serves as the primary advocate for the internal client (stakeholder) within our organization. They work closely with product owner, internal client (stakeholders), subject matter experts (SMEs), and the development team to lead discussions, gather and clarify requirements, explore alternative solutions, and translate business needs into actionable specifications. Once requirements are defined, the BA partners with product owners, project manager, development manager, and architect to design and develop solutions that meet those needs. Throughout the project lifecycle, the BA remains focused on representing the internal client (stakeholder) vision, facilitating communication across teams, reviewing deliverables for quality and alignment, and ensuring the project stays on track for success. Responsibilities Requirements Gathering and Analysis Collaborate with stakeholders, users, and departments to identify and understand business needs. Elicit, document, and maintain detailed business and functional requirements, including workflows, use cases, and user stories. Ensure clarity, completeness, and approval of requirements, resolving ambiguities to align business and technical expectations. Solution Design and Configuration Translate business needs into functional specifications (Jira Story) for configuration or customization within ServiceNow. Work closely with developers and platform architects to groom solution designs align with best practices and business goals. Validate proposed designs to ensure feasibility, scalability, and alignment with the broader ServiceNow architecture. Stakeholder and User Communication Act as the primary liaison between stakeholders and technical teams, facilitating clear, ongoing communication. Lead and facilitate workshops, discovery sessions, and stakeholder meetings to gather insights and define expectations. Manage stakeholder expectations by clearly articulating platform capabilities, timelines, and constraints. Business Process Mapping and Optimization Analyze and document current business processes (Journey Mapping) to identify inefficiencies and improvement opportunities. Guide future-state processes that leverage ServiceNow capabilities to streamline operations and improve productivity. Ensure alignment between redesigned…