Desktop Support Associate

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Work Requirements: This is a hybrid model role, requiring employees to work from the office 2 days per week.  Work Location - New Delhi The position follows a five-day workweek, Monday through Friday. Flexible Working Hours. Desktop Support Associate Key Technical Skills OS Support: Windows 11, macOS, Windows Server fundamentals Hardware Troubleshooting: Laptops, desktops, Mobile Devices, printers, peripherals — Setup, configuration, and diagnosis Active Directory & Networking: User account management, Group Policy basics, DNS/DHCP fundamentals, TCP/IP troubleshooting Endpoint Management Tools: Microsoft Intune, SCCM, or similar MDM tools Ticketing Systems: HelpDesk, ServiceNow, Jira Service Desk, or similar (incident/request management) Email & Collaboration Tools: Outlook, M365 suite, Teams troubleshooting Remote Support Tools: GoToAssist and Remote Desktop Imaging & Deployment: OS imaging, application packaging/deployment Basic Security Practices: Antivirus/EDR tools (e.g., CrowdStrike, Rapid7), patch management, encryption (BitLocker) VPN & Remote Access: Configuration and troubleshooting for remote users Asset Management: Hardware/software inventory tracking, license management Endpoint Detection & Response (EDR): CrowdStrike, Microsoft Defender, Rapid7 SIEM Tools: Rapid7 — log analysis and correlation Identity & Access Management: Entra ID (Azure AD), MFA, Conditional Access, PAM Network Security: Firewalls, IDS/IPS, VPN, network segmentation Vulnerability Management: Qualys, patch management processes Cloud Security: AWS/Azure security controls, IAM policies, security groups, cloud-native security tools Incident Response: Threat detection, containment, forensic analysis, root-cause investigation Scripting/Automation: PowerShell for security automation Phishing & Email Security: Proofpoint, Mimecast, or similar Penetration Testing Basics: Understanding of common attack vectors (OWASP Top 10, etc.) Threat Intelligence: Monitoring for emerging threats, IOC analysis Job Description Summary Provide L1/L2 technical support for desktops, laptops, and peripherals Handle onboarding/offboarding — device setup, access provisioning, deprovisioning Troubleshoot hardware, software, and connectivity issues (in-person and remote) Manage IT asset inventory and coordinate procurement/replacement Support incident handling for lost/stolen devices, data wipes, and reimaging Escalate complex issues to L3/infra/security teams as needed Maintain documentation (SOPs, troubleshooting guides) Ensure compliance with IT security policies (patching, encryption, endpoint protection) Monitor security alerts (SIEM/EDR) and investigate potential threats/incidents Lead incident response for security events (e.g., phishing, malware, unauthorized access, stolen devices) Manage…