Desktop Support Engineer

The Desktop Support Engineer will have responsibility for: Providing day to day 1st and 2nd level support for both hardware and software related to End User Computing (including Hardware and Software support, telephony land and mobile, and printers) Serve as the point of contact for third-party application support, including opening support tickets, communicating technical issues, coordinating troubleshooting efforts, and following through to resolution. Preparing in the desk set up of new joiners and visitors, including PC, phones, network connection and AD account Install, configure and maintain workstations hardware and software (Operating system and applications such as Windows 10, Office 2019/365, Bloomberg, Reuters Eikon, etc) Manage iPhone, computers, printers, scanners and other hardware Follow and maintain applications deployment via SCCM, Intune, other MDM applications Support and answer user’s questions in the AMER region as well as support and interact with global support teams Document standards and follow procedures Will be required to work beyond normal business hours and be on call Create and maintain automation and scripts to benefit the helpdesk Perform desk moves, including transporting hardware, peripherals, disconnect and reconnect procedures, and cable management   Experience: Preferably at least 5-10 years’ experience as desktop support or similar position Practical technical skills on Microsoft environment (Workstation Windows OS and Office products) Practical experience working with SCCM, Citrix, Intune or other MDM platform, Active Directory, NTFS file and share permissions Previous experience working with commodities and/or trading industry, an advantage An understanding of trading support applications, such as Reuters, Bloomberg, etc., an advantage Education: Preferably Bachelor of Science in Computer Engineering or related IT Course work Fluency in Spanish or French, an advantage Personal Characteristics Flexible and available out of business hours Highly responsive, energetic and enthusiastic Capable of prioritising tasks and meeting critical deadlines Structured and rigorous Good management under stress and pressure Excellent judgment, attention to details Can work independently Strong communication skills, both verbally and in writing Solution and results oriented Team player, with an open non-political style and a high level of personal integrity   Comprehensive benefit coverage includes: Medical Dental Vision Paid Vacation 401k with company contributions Life insurance Short-term & Long-term disability All your information will be kept confidential according to EEO guidelines.