Key Account Manager (Cyber Security)

As a leading provider of AI-powered extended managed detection and response (MXDR) services, Ontinue is on a mission to be the most trusted, 24/7, always-on security partner that empowers customers to embrace the future by using AI to operate more strategically, at scale, and with less risk. We believe that the combination of AI and human expertise is essential for delivering effective managed security that is tailored to a customer’s unique environment, operational constraints, and risks. Our MXDR service combines powerful proprietary AI with a one-of-a-kind collaboration model to continuously build a deep understanding of our customers’ environments, informing how we prevent, detect, and respond to threats. Our unrivaled Microsoft expertise allows customers to achieve these outcomes with the Microsoft Security tools they already own. The result is highly localized managed protection that empowers security teams to be faster, smarter, and more cost efficient than ever before.  Continuous protection. AI-powered Nonstop SecOps . That’s Ontinue.  Your mission We are seeking a dynamic and results-oriented Key Account Manager to join our team. This role is critical to our growth strategy and involves managing and nurturing key client relationships, driving customer satisfaction, increasing retention, and expanding our footprint within existing accounts. The ideal candidate will have a strong background in sales, account management, customer success, and a deep understanding of Microsoft security solutions and managed security services. Key Responsibilities and skills required: Own and grow strategic customer accounts , serving as the primary point of contact and building strong relationships with technical, security, and executive stakeholders. Develop and execute strategic account plans aligned with customer objectives and Ontinue's growth strategy, with a focus on retention, expansion, and long-term partnership. Drive account growth and revenue by identifying, qualifying, and closing both upsell and cross sell opportunities across Ontinue's SOC, MXDR, advisory, and professional services offerings. Build and expand executive relationships within customer organizations to increase account penetration and establish Ontinue as a trusted security partner. Lead QBRs, service reviews, and executive business reviews , demonstrating business and security value while identifying opportunities for additional services and engagement. Own the commercial relationship for assigned accounts, including renewals, expansions, proposals, negotiations, pipeline management, and accurate sales forecasting. Proactively manage account health, risks, and customer satisfaction , identifying issues early and coordinating internal resources to resolve them. Act as the customer's advocate within Ontinue , translating customer needs and feedback into actionable requirements for sales, delivery, customer success, and technical teams. …