DevOps Manager

Rightsline is hiring a DevOps Manager, based in Toronto, to lead the team that owns our cloud platform, delivery pipelines, and production reliability across North America and Europe. You will manage and develop a team of five — a Senior DevOps Engineer, a DevOps Engineer, and two Senior Systems Engineers — and hold end-to-end accountability for the infrastructure our product runs on. You will report to the Senior DevOps Architect and partner closely with Engineering, QA, Security and Compliance, and Support. Mission & Impact Rightsline runs a multi-region AWS platform: production in two regions serving customers in the US and the EU, twelve environments spanning developer sandbox through pre-production mirror to production, infrastructure defined in Terraform, and a templated CI/CD fleet that builds and deploys every component into each of them. The team owns our AWS accounts end to end, along with a mixed Linux and Windows server estate. The team that runs this platform is deeply capable technically. Your mission is to pair that capability with the operational discipline of a mature platform organization: a named owner for every system and environment, infrastructure changes that land predictably and completely across all the places they belong, documentation current enough to be trusted during an incident, and a team that holds itself accountable for follow-through. You will be accountable for the platform as a product that the rest of the company depends on — its reliability, its cost, its security posture, and how quickly engineers can get work safely into production. Success is measured by production availability and incident recovery in both regions; by environment changes that complete the first time, with a record of what changed and why; by runbooks, diagrams, and environment inventories that are current; by disaster recovery and audit evidence produced as routine output rather than as a scramble; and by a team where ownership is unambiguous, people are growing, and commitments are met. What You Will Own Team Leadership & Accountability Manage, coach, and develop a team of four infrastructure engineers, including senior individual contributors — people with deep expertise you will lead through judgment and clarity rather than positional authority. Establish unambiguous ownership: every system, environment, pipeline, and recurring operational duty has a named owner and a documented backup. Run the performance cycle — goals, regular one-on-ones, written feedback, and development plans calibrated against our engineering level framework — and address both strong performance and gaps directly and fairly. Hold the team to its commitments, and build the visibility that makes commitments legible: a single prioritized queue of work, current ticket hygiene, and clear closure on action items. Recruit, onboard, and retain, building enough bench depth that no system depends on one person…